Have the Back of the Practice

Key Points Covered in This Blog:

• Onboarding & Retention

  → Why it starts with being seen and heard by the doctor

• Practice Culture

  → The power of Having the Back of the Practice

In my coaching practice, I serve a unique niche: Endodontists—the men and women who specialize in performing root canals. Over time, clear trends have emerged in how to manage personnel and take bold steps in hiring and firing. These patterns offer key insights for creating stability and cohesion in a high-performance practice.

One of the most crucial steps in building a strong culture is onboarding. It sets the tone for whether a new hire will stick—or move on. When a practice doesn’t know itself or what it stands for, it becomes hard for newcomers to connect, invest, and embed themselves in the culture. The keyword here is retention—and it’s more nuanced than simply offering more money.

Many assume that higher pay guarantees loyalty. In my experience, it doesn’t. So, what works?

Practice culture. A practice that feels like “home” offers a powerful sense of belonging—especially for team members whose home life may feel turbulent.

Being seen and heard. This is one of the most potent tools of retention. Believe it or not, it often matters more than money.

In this hands-on field report coaching Endodontists, I focus on the emotional undercurrents and soft skills that make the practice thrive. This is emotional intelligence work.

Now, for the golden insight I want to share:

Have the Back of the Practice.

This phrase resonates with clients faster than almost anything else I offer. It leads to clarity, momentum, and leadership that cuts through stagnation.

To Have the Back of the Practice - It’s choosing what supports the health, growth, and sustainability of the practice—over personal preferences or short-term comfort. Ultimately, it’s doing what’s best for the doctor, the team, the patients, and the future of the practice.

The Big Takeaways of Having the Back of the Practice:

• Valued team members feel protected and supported by leadership.

• When tough decisions are made promptly, the emotional tenor of the practice noticeably lightens.

• The doctor’s confidence increases significantly with this mindset in place.

I’ll continue to explore this topic in upcoming blogs, sharing what Have the Back of the Practice looks like at a deeper, more actionable level.

Ready to Have the Back of Your Practice?

If you're an Endodontist looking to build a strong culture, retain great people, and lead with clarity, I invite you to work with me.

This coaching plan cultivates the emotional intelligence side of practice leadership—the kind that helps you make bold decisions, elevate your team, and feel confident in your role. This is a doctor confidence inspiring solution.

Read up on my tailored Endo Executive coaching program.